Clinic Partner Guide

01Welcome to Toothrocket

Toothrocket is a precision 3D-printed dental laboratory based in Doha, Qatar. We fabricate crowns, veneers, surgical guides, splints, sports mouthguards and bespoke appliances in Nano Ceramic Hybrid Resin — backed by a 10-year clinical warranty on every restorative case.

This guide walks you through everything you'll do as a partner clinic — from sending your first case to handing your patient the warranty card. Estimated read: 10 minutes.

02Signing in

When your clinic was onboarded, the lab created a Client account for you. Open toothrocket.com/login and use the email and temporary password we emailed your dental practice.

Change the password any time under Portal → Profile. Sessions last 7 days.

03Finding things on the site

The top navigation uses two cascading menus:

• Shop — Products · Catalog. Pick what you want to send.
• The Lab — Technology & Materials · Workflow · R&D. The science behind every restoration.
• Pricing — Prepaid credit packs, FAQs, auto top-up.
• Reviews — Read feedback from clinics around the world before you commit.
• Send a Case — top-right cyan button. The fastest path to placing an order.

04Prepaid credits & subscriptions

Toothrocket runs on a simple prepaid-credits model — no monthly fees, no contracts, no surprises. Top up your clinic balance once and every case auto-debits from it at our published QAR price list.

How it works

1. Buy a credit pack from toothrocket.com/pricing or Portal → Credits. Packs range from 10,000 QAR up to 50,000 QAR.
2. Pay less for more. The 50,000 QAR pack costs 42,500 QAR — that's a 15% discount built in.
3. Send cases as normal. Each case auto-debits from your credit balance the moment we receive it.
4. Track every credit under Portal → Credits → Activity. Every top-up and debit is timestamped and downloadable.

Pack pricing at a glance

• Starter · 10,000 QAR credits — pay 9,500 QAR (save 5%).
• Growth · 20,000 QAR credits — pay 18,000 QAR (save 10%).
• Practice · 30,000 QAR credits — pay 26,400 QAR (save 12%). Most popular.
• Group · 50,000 QAR credits — pay 42,500 QAR (save 15%).

Payment methods

• Visa · Mastercard · Amex — via Stripe (PCI-DSS Level 1). Credits land instantly.
• Bank transfer — we send your unique reference + IBAN. Credits appear within one business day of receipt.

Auto top-up — never get blocked mid-case

Save a card once and enable Auto top-up. We charge your card automatically the moment your balance drops below your chosen threshold (e.g. 3,000 QAR), keeping your queue flowing without manual intervention.

• Add a card — Portal → Credits → "Add a card to enable". Stripe holds the card; we only store the brand and last 4 digits.
• Set your threshold — when balance < threshold, we top up using the pack you picked.
• Remove anytime — one click in the same panel.

06Submitting your first case

Click Send a Case in the top-right, or open toothrocket.com/workflow. Then:

1. Identify the patient. Use a patient ID (P-001, your record number, anything internal). Don't include patient names — HIPAA-friendly tracking only.
2. Pick the product. Each product shows its turnaround SLA. Specify tooth numbers (FDI or Universal) and shade (Vita 3D Master).
3. Attach scans. Upload your intra-oral scan files (.stl, .ply, .obj, or zipped). Files up to 200 MB supported.
4. Submit. You'll get a case number like TR-260512-1A4F and an immediate confirmation by email + WhatsApp.

07Tracking your case

Every case moves through six stages — Received, Accepted, In Design, Manufacturing, Out for Delivery, Delivered. Track all your active cases from Portal → My Cases.

• Public tracker — Every case has a shareable link at toothrocket.com/track/<case#>. Send it to the patient if they want to follow along — no login, no PII exposed.
• WhatsApp updates — Every status change pings your registered phone with the new stage + a track-link.
• Email updates — Same trigger, backup channel.
• ETA badge — Expected SLA in working hours, shown on every case row. Receive a case before 11:00 IST? Usually same-day dispatch for single units.

08Activity timeline (case detail)

Click any case in Portal → My Cases to open its full record. Underneath the chat panel you'll find a chronological Activity timeline — every status change, technician assignment, message we sent you, invoice issued and payment recorded, in one feed, newest first.

• Status events — every move (Received → Accepted → … → Delivered) with the exact timestamp.
• Assignment — which lab technician picked up your case.
• Chat history — every message exchanged through the in-case chat (full audit trail for clinical compliance).
• Invoices & payments — when each invoice was issued and (if applicable) when it was paid + the method used.

It's the same record you'd get if you asked us for a case audit. Always there, always up to date.

09Paying invoices

Every case generates an invoice automatically, but if you're on a prepaid credit pack (recommended) the invoice is auto-settled from your balance the moment we accept the case — you'll never see a "due" invoice. Find them all under Portal → Invoices.

• Credit balance (recommended) — auto-debits with zero clicks. Top up at Portal → Credits.
• Online card — Click "Pay invoice". Stripe checkout opens; cards run through Stripe's PCI-DSS Level 1 infrastructure.
• Razorpay (India) — Pay via UPI, net-banking, or supported wallets. Same "Pay invoice" button.
• Bank transfer — Bank details on every invoice PDF. Email the transfer receipt to [email protected]; we mark it paid within one business day.
• Monthly invoicing — Practices with 20+ cases/month can ask for a rolled-up monthly invoice. Email us.

10The 10-year warranty

Every restorative case ships with a printed warranty card showing the case number, restoration details, and a QR code. The QR opens toothrocket.com/verify/<case#> — a public page anyone can use to confirm the warranty is valid.

• Hand the card to the patient. Many patients keep it the way they keep a jewellery certificate.
• Patient scans the QR. They see warranty status, restoration type, your clinic's name, and the issue / expiry date. No login, no app.
• Claim a warranty issue. If a restoration fails within the warranty period, email [email protected] with the case number — we re-fabricate at no cost (standard terms apply).

11Leave us feedback (NPS)

The moment a case is marked Delivered, the system emails + WhatsApps you a 30-second feedback link. You can also click the cyan "Leave feedback" button next to any delivered case in your Portal.

• Score 0–10 — How likely you are to recommend Toothrocket to a colleague. Drives our public NPS score.
• Star ratings — Optional: fit · aesthetics · delivery speed.
• Consent to publish — Tick the box and your comment (your name initialised, case number redacted to last 4) appears on /reviews — helping other clinics evaluate us.
• Concerns followed up — Any score ≤6 triggers an immediate alert to the lab lead; you'll get a personal follow-up within 24 hours.

12We're here whenever you need us